What???

I never thought I'd lose my temper and get quite loud at the office last Thursday. But knowing that such a report reaches the Sector Head and after reading the status report that I had one of my unit heads handle and monitor, I just couldn't help it. I was far from smiling when I got to read the details. More so when I asked if he'd send that to the Sector Head and he gave a confident yes answer.

The report is supposed to indicate the issues, action taken and target completion date. It was simple. What I read in the Issues and Action Taken columns were excerpts from e-mail exchanges and the report appeared like people were talking to each other...just like in the e-mail. He said that was how he tracked the status. That really threw me off. It was far from what I expected from a Senior Manager's work output. I expected him to summarize the action taken and not copy paste the e-mail exchanges to the status report.

I'm letting off steam here but maybe portions from the "status report" will explain why:

Action Taken:

* "Email of xxxxx: May we refer to you attached screenshots....Per SOA the bal. of account is not OD but during printing the balance printed is OD.Pls. check."

* next line: " Email of xxxxxx to xxxxxx: The issue was fixed on july 18. We have corrected the bal for the ff: accnts.(listed in the email.)"

* next line: "Pls. monitor the new updates and let us know immediately, if the problem recurs. Also, pls. confirm the formatting issue."

Oh this one beats them all:

* "Now you just told me right here in your e-mail that we can do it via GLM01. Thank you. Now I would just like to ask if this procedure can only be done because of our adjustments now, or we can always do this..."

Looking back now though, I can agree with my friend that it was funny and even quite comic when you read it...but certainly not at the time when I first got to read it.